Terms and Conditions
TERMS AND CONDITIONS updated 30.09.2021
By booking any of our courses you agree to abide by our terms and conditions.
What’s included:
Ingredients, utensils, knives, equipment and aprons are provided for all courses. Some courses include a Two Magpies tote bag to take your products home in – this is specified on the course details. Some meals are included in the course cost – please see appropriate course details for further information.
We reserve the right to make amendments to course content and recipes without notice.
Age requirements:
All minors under the age of 16 may not attend as the class and equipment will not be suitable for their needs. Minors under the age of 18 must be accompanied by an adult who is also participating in the workshop. If at any point during the workshop the tutor believes any student is causing a disruption to the class, he/she will asked to leave.
Health & Safety:
All participants should wear shoes with flat, non-slip soles and covered toes. We cannot admit you into Two Magpies Bakery production area without proper footwear. We recommend wearing sensible clothing (ie. not your Sunday best) and are not liable for any damage that occurs to clothing.
If you have been or are suffering from food poisoning or an upset stomach (or have come into contact with anybody who is exhibiting these symptoms) within 48 hours of the course, we would ask that you not to attend and contact ourselves.
All open wounds must be covered, ideally with a blue plaster. If you don’t have a blue plaster, let us know on arrival and we will be happy to provide one.
Special dietary requirements & food allergies:
We are unable to tailor our course content for special dietary requirements; however when lunch is provided, there will be a vegetarian option. We will be happy to discuss course content beforehand to allow you to make your own alternative eating arrangements if necessary. There is no reduction in fee in this instance.
Please inform us in advance of any allergies, disabilities, diabetes, pregnancy, epilepsy, learning difficulties etc.
Lateness:
Our workshops are packed with as much baking as we can possibly fit into them, so starting on time is crucial. As a result, it is essential you arrive promptly for your workshop.
If you are late, please be aware that the class may have started. Wherever possible, we will allow you to join in, however if you have missed essential parts of the class, this may not be an option. A refund will not be provided in this instance.
Payment:
All payment must be made in full at the time of booking. We do not take provisional bookings and cannot confirm your place on a course until we receive full payment.
Delivery:
Upon successful completion of an online order with us you will receive confirmation of your order by email to your nominated email address.
Liability:
Two Magpies Bakery will not accept responsibility for the loss of any personal possessions.
Acceptable usage of course content:
Recipe booklets and reference materials are provided to support students in their ongoing development as incredible bakers and are issued for personal use only. The sharing of course materials by print, press, photocopy, email, blogs, internet or any digital transfer medium is strictly prohibited without the express written permission of Two Magpies Bakery. If in doubt, please ask about what is and isn’t acceptable usage.
Cancellations:
To request a cancellation you must provide Two Magpies Bakery with written notice via email. Unless you have received acknowledgement from us that we have received your request, you cannot consider your request delivered. You may only terminate the contract in the circumstances set out below:
Course cancellations with more than two months from of the start of your scheduled course
You may request a change of course date up to two months before the start of your course and we will happily transfer you to another course date, subject to availability.
You may also request a refund up to two months before the start of the course you have booked.
In both instances rescheduling or refunding bookings will be subject to an administration charge of £20.
Course cancellations within two months of the start of your scheduled course
If you are unable to attend your course within two months of the start of your scheduled date, we regret that we will be unable to refund or reschedule your booking.
Travel insurance:
We strongly recommend travel insurance that will cover your costs in the event of you being unable to attend your course.
Travel insurance will cover you for many issues that may prevent you from attending your course such as illness, sickness of an immediate relative, travel disruption etc.
Cancellations by Two Magpies Bake school:
Cancellations by Two Magpies Bakery: Two Magpies Bakery is entitled to cancel any course at any time subject to the repayment of any deposit and fees received in respect of the course or the part of the course which has been cancelled.
In the unlikely event of cancellation of a course by ourselves, we undertake to offer a suitable transfer to an alternative date or course, or a full refund (within 14 days) of any course fees.
If the workshop was paid by gift vouchers we will replace the vouchers to the value.
We cannot be held liable for any third-party costs, such as travel bookings or accommodation with hotels other than our own.
Refunds:
No refund will be made if you fail to attend all or any part of your course (and Two Magpies Bakery is unable to reallocate your place).
All refunds are made to the source of the initial payment, i.e. fees paid by a credit card can only be refunded to the same card.
Email:
We need to email you to confirm class details and send you electronic copies of recipes you used on the day. We will keep your email address so that we can tell you about future classes and events at Two Magpies but we won’t pass your email address on to a third party.
Privacy policy:
We do not store credit card details nor do we share customer details with any 3rd parties.